General/Diagnosis Call Out

Service Description

The engineer will visit your premises to investigate and/or diagnose your specific problem. A minimum charge of £150 or £250 (depending on the time of service) applies to every diagnostic session, which has to be paid in advance. Call Outs before 8pm are charged £150 for the first hour. After 8pm, a surcharge of £100 applies. Depending on the complexity of the fault, it may take more than an hour to diagnose the problem. Should the engineer need to spend any extra time during this diagnosis session, this will be charged at £100/hour, after the first hour. You'll have the option to specify the maximum number of hours that you'd be willing to pay for the engineer to investigate on the matter. Once the problem and its likely cause has been determined, the engineer will suggest a fix and advise you of its cost. If the remedial work needs a separate booking, e.g. because spare parts are needed, the engineer will quote you for the full job and set a new date for the work to be done.