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General Diagnosis Call Out
First hour at £120, following hours at £60/h (£40 Surcharge after 7pm)
- 1 hr1 hour
- From 120 British poundsFrom £120
The engineer will visit your premises to investigate and/or diagnose your specific problem. A minimum charge of £120 or £160 (depending on the time of service) applies to every diagnostic session, which has to be paid in advance. Call Outs before 7pm are charged £120 for the first hour. After 7pm, a surcharge of £40 applies. Should the engineer need to spend any extra time during this diagnosis session, this will be charged at £60/hour, after the first hour. Depending on the complexity of the fault, it may take more than an hour to diagnose the problem. You'll have the option to specify the maximum number of hours that you'd be willing to pay for the engineer to investigate on the matter. Once the problem and its likely cause has been determined, the engineer will suggest a fix and advise you of its cost. If the remedial work needs a separate booking, e.g. because spare parts are needed, the engineer will quote you for the full job and set a new date for the work to be done.
For cancellations, please contact us at least 48h in advance to avoid loss of your service job deposit. Rescheduling, however, can be arranged up to 24h prior to the scheduled service date, without loss of your securing deposit.
020 3883 8119